Evaluating Your Instrumentation Supplier
It's often tough to decide which vendors support you best. Below is a standard set of features and functions you can use to compare competitive offerings. Just print this form and fill it out. (Right-click on the page and select Print.)
For each feature, rank its importance (1-5 scale, 5 is most critical), how well each vendor provides the service (1-5, scale, 5 is best), and assign a dollar value to the cost of non-conformance. Calculate the weighted score by multiplying the criteria score by the vendor scores to find the supplier who best fits your requirements.
| Criteria Score | Feature and Description | Vendor 1 | Vendor 2 | Vendor 3 | Cost of Non- Conformance |
|---|---|---|---|---|---|
| Brand Name Product: Vendor carries recognized brands with complete product lines. | $ | ||||
| Reduced Cost of Possession: Vendor works with you to reduce inventories, select most cost-effective products. | $ | ||||
| Product Availability: Vendor has adequate stock and warehousing capabilities. | $ | ||||
| On-Time Delivery: Vendor has system in place to assure on-time delivery, and demonstrates capability to meet delivery requirements. | $ | ||||
| Error-Free Service Guarantee: Vendor guarantees service and compensates customer for errors. | $ | ||||
| Stability: Vendor has demonstrated management and financial stability. | $ | ||||
| Customer Service/Support: Vendor has adequate staff to handle orders and requests. Order status and product information are readily available. | $ | ||||
| Trained Personnel: All personnel are factory-trained on products. Sales staff is knowledgeable and capable of providing technical support. | $ | ||||
| Location: Vendor is close enough to user facility to provide accessibility of account management personnel and emergency service. | $ | ||||
| Innovation: Vendor uses innovative technology to provide service and support. | $ | ||||
| Order Entry: Vendor's order entry capabilities meet your needs (e.g., credit cards, blanket orders). | $ | ||||
| Quality: Products are 100% free from defects. Vendor has quality program in place. | $ | ||||
| Price | $ |